Find your vehicle on our website and select the repair service that matches your unit and fault. Choose the appropriate repair option, complete your order and keep your order number.If you are unsure which service to choose, contact us before ordering. Workshop visits and while-you-wait repairs must be arranged separately by appointment.

Once you have placed your order, we will provide the address and instructions for sending your unit to us.Pack your unit securely and include your order number inside the parcel so we can match it to your booking. If you cannot find your sending instructions, contact us before posting.

When you purchase a repair service, we repair your own unit and return it to you. You will need to send the faulty unit to us after placing your order, unless you have arranged a workshop appointment.Any replacement units or parts offered for sale are identified separately in their product descriptions.

Use our help and enquiry form to tell us your vehicle’s make, model, year and the problem you are experiencing.A photograph of the unit, its part number or a short video of the fault can help us identify it. We will advise whether we can help and which service is suitable before you order.

Yes, we offer same-day workshop repairs by appointment where the service is available.Contact us with your vehicle details and a description of the fault. We will discuss availability, the likely repair time and any removal or refitting requirements, including the cost.Please arrange an appointment before travelling to the workshop.

Follow the payment instructions shown when placing your order. The available online payment methods are displayed at checkout.If you would like to discuss payment by phone, bank transfer or a different payment arrangement, contact us before ordering so we can explain the options available for your repair.

The work included in your repair is described on the service page and depends on the option you select. For example, a display-only repair and a full rebuild may cover different work.If inspection identifies additional work outside your selected service, we will explain the cost and obtain your approval before carrying it out.

Contact us as soon as possible with your order number and explain what you would like to change.We will check the progress of your order and explain the available options. If you have selected the wrong repair service, contact us before sending your unit so we can help you resolve it.

Contact us before ordering if you would like a copy of our current terms and conditions.We can also answer questions about how they apply to the repair you are considering, including the work covered, any applicable charges and the warranty.

Include your order number, name, contact details and a brief description of the fault. Follow any additional instructions supplied with your booking.Only send the items requested for your repair. If you are unsure whether we need your keys, ECU or another component, contact us before including them.

Yes. Contact us with your vehicle’s make, model and year so we can advise on the appropriate removal and refitting guidance.Procedures vary between vehicles. If you are not confident carrying out the work, ask a suitable garage to help or contact us about a workshop appointment.

Do not drive the vehicle with its instrument cluster removed.On some Ford models, the cluster is also involved in the immobiliser and other vehicle systems, so the vehicle may not start without it.Follow the removal instructions for your vehicle, including any ignition or battery precautions, and contact us if you are unsure before disconnecting the unit.

Use a sturdy box with approximately 8cm of protective cushioning around every side of the unit.Protect the display, lens and connectors, and fill any empty space so the unit cannot move inside the box. Do not place adhesive tape directly on the unit.Include your order details, seal the box securely and keep your proof of postage.

We recommend a tracked delivery service with compensation cover appropriate to the value of your unit.Royal Mail Special Delivery Guaranteed by 1pm is one option. Check the courier’s current prices, acceptance times, packaging requirements and compensation conditions before sending.Keep your proof of postage and tracking number until your unit has been returned.

Check the delivery information for your selected repair service and the charge shown at checkout. Return delivery arrangements may vary by service and destination.Contact us before ordering if you need clarification about the charge, included compensation cover or an optional upgrade.The cost of sending your unit to us is separate unless your booking specifically includes collection.

Yes, we offer an international mail-in repair service.Contact us before ordering or posting your unit so we can confirm that the service is suitable and discuss the sending instructions and return delivery arrangements.Check any customs paperwork and charges with your courier before shipping.

Use your courier’s tracking service to follow the parcel’s delivery. Once you unit arrives you will be notified via text or email.For an update on your repair, contact us with your order number. If your enquiry concerns an incoming parcel, include the tracking number as well.These details help us locate your booking and check its progress.

Allow approximately 1–5 working days for a standard instrument cluster repair after the unit reaches our workshop, plus delivery time in both directions.This is an estimate. Some faults require further investigation or extended testing, and other services may have different turnaround times.Check your selected repair page for details. We will contact you if your repair needs longer than expected.

We use our specialist in-house test equipment to assess the unit and check its operation as part of the repair process.The checks depend on the type of unit and the fault being investigated. We test units before repairs are started and test the repaired unit before returning it to you.

Possibly. Contact us before ordering if another repair has been attempted, or if the unit has been modified or damaged.Tell us what work has been carried out and describe the current symptoms. Photographs can help.Previous work can affect what is repairable and the work required, so we will advise on whether our service is suitable. Additional fees do apply, tamper fees start from £20 plus VAT

Some faults are intermittent or only occur under particular conditions. A problem elsewhere in the vehicle can also produce symptoms at the instrument cluster.Describe when the fault occurs and provide any useful photographs, videos or diagnostic reports.If we cannot reproduce the fault during assessment, we will explain our findings and discuss the next steps.If no faults are found, only a test fee of £39 plus VAT will be charged. The additional payment received will be refunded.

We will explain our findings and discuss the options available.Any assessment charge, return delivery cost or adjustment to your payment will depend on the service you ordered and its applicable terms.If the unit has already been worked on or has suffered additional damage, contact us before ordering so we can explain how this may affect the repair.We stock all models and part numbers, a replacment unit including data transerr and mileage correction will be offered to get you back on the road.

A testing fee may apply to an unrepairable unit in the circumstances described on its repair page.If your unit has already been worked on, modified or damaged, contact us before ordering.We can explain whether a testing fee could apply and confirm the total, including VAT and any return delivery charge.Our standard test fee charge is £39 plus VAT with the return carriage included.

For a standard repair to your original unit, the existing vehicle programming is retained, allowing it to be refitted without additional coding.Check the service description for any exceptions. Fault codes caused by the original failure may still need to be cleared from the vehicle after refitting. These can be checked by a suitable diagnostic specialist.

We do not alter the recorded mileage as part of our repair to your original instrument cluster.If the unit already has damaged or missing stored data, contact us so we can discuss what is possible.Replacement units and other specialist services may have different requirements, which should be confirmed before ordering.

Your repair is covered by the warranty stated on the selected service page, including lifetime cover where advertised.Check the details for the duration, work covered and any conditions that apply.Keep your order number and repair paperwork. If you would like anything explained before booking, contact us and we will clarify the warranty for your chosen service.

Contact us with your order number and a description of the symptoms. A photograph or short video may help us understand what is happening but is not necessary.We will advise on the next steps and whether the unit needs to be returned for assessment.Please contact us before arranging further work on the unit so we can assess the issue properly.

Use our help and enquiry form if you cannot find your vehicle, are unsure which repair to choose or have another question.You can also call 0208 525 4069 or email admin@clusterrepairsuk.co.uk.If you have already placed an order, include your order number so we can find your booking.

We return repaired units using DPD Next Day, with tracking and insurance included.If you add your mobile number to your order, we can pass it to DPD so you receive delivery notifications and tracking updates while your parcel is on its way.Please make sure the mobile number on your order is correct, as DPD will use it for delivery updates.