Frequently asked questions
Do I have book my repair in?
No. You can visit our shop page, choose your model instrument cluster you wish to have repair/rebuilt and purchase the service. Once you have submitted your order your ford instrument cluster repair/rebuild service slot will automatically be booked.
How do I remove my Ford instrument cluster?
For help removing your Ford instrument cluster, please email us and we will foward you a PDF with instructions on how to remove and refit your instrument cluster.
Will my vehice run without my instrument cluster?
Mostly likely not, as most Ford instrument cluster are part of the vehicle immobiliser system. We strongly advise the vehicle not to be driven or ignition turned on once the instrument cluster is removed.
How long do repairs normally take?
90% of repairs are done within 24 hours. If your instrument cluster has any unusual faults this can take up to 1-3 days for a full rebuild and extensive testing.
Do I have to pay for my Ford instrument cluster before its repaired?
No. You will have 2 options at checkout when you are submitting your order form.
Are prices subject to change after you have received my instrument cluster?
Our prices online are for a full repair/rebuild to the entire instrument cluster. There could be an additional charge if your main LCD is damaged and in need of replacing, however this is very rare.
Do you repair previously tampered with instrument clusters?
We tend to avoid repairing previously tampered instrument clusters. This is due to our professional standards of work hence our lifetime warranty.
Do you have a minimal test fee?
A minimal test fee of £39.50 is charged only when units cannot be repaired due to certain circumstances.
Will my instrument cluster need to be re-coded back to my vehicle after repair?
No. This is a plug and play service after all repairs. If your faulty instrument custer has created false fault codes DTC's when failing, these may need clearing only after re-installation. This can be done by any diagnostic specialist.
Is my mileage lost whilst my instrument cluster is being repaired/rebuilt?
No. We do not lose or change your instrument cluster mileage memory whilst repairs are being carried out (mileage amount will not change).
How do I package my item for delivery?
We recommend a box with at least 3"inches/7cm clearance all round your instrument cluster.
What courier service do you recommend?
We recommend Royal Mail next day Special delivery service with a minimum of £500 insuarnace value added. This normally costs £12 for parcels below 2kg.
What warranties do you offer?
All repairs come with a 24 month warranty as standard, and a lifetime warranty coverage for as long as you own the vehicle.
What payment options do you offer?
We accept online payments via our website with all major debit and credit cards.
Do you have terms and conditions online which I can view?
Yes we do. These can easily be viewed here.
Do you offer a same day on-site repair service?
Yes we do. We offer a full walk in service for all the instrument cluster repairs/rebuilds we offer in our shop. This includes instrument cluster removal, re-fit services and full vehicle diagnostics.
I still have a question?
Please feel free to conatct us via live chat, email or phone.
How do you test my Ford instrument cluster after repair.
After all repairs/rebuilds we carry out extensive testing using our specialist in-house built Vision systems. Our pioneering work in research/development and reverse engineering of Ford instrument clusters keep us at the forefront of any and everything Ford instrument clusters.
What are your shipping fees?
We have a flat rate within the UK mainland of £11.50 plus VAT for parcel weights up to 10kg with an insurance value of £200 on all parcels.
M25 Business Centre
121 Brooker Road
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